Privacy Policy
How we collect, use, store and protect information across the WEFAS website and application.
1. Who we are
WEFAS (“WEFAS”, “we”, “us”, “our”) is operated by WEFAS Technologies LLP. This policy explains how we handle information collected through thewefas.com (the “Website”) and the WEFAS application at app.thewefas.com (the “Application”), together the “Services”.
If you use the Application on behalf of a factory, company or organization (a “Customer”), that Customer controls the operational data entered into the Application — orders, production records, materials, quality, finance and similar business data. WEFAS processes that data to provide the Service to the Customer, under the terms agreed with that Customer. This policy covers that relationship as well as our handling of Website visitors and individual Application users.
2. Information we collect
Information you provide directly
- Contact and demo-request details: name, company, work email, role, factory type, country, current systems and the challenge you describe.
- Account details for the Application: name, email address, role within your organization, and any profile information you add.
- Billing and invoicing details for paying Customers: company legal name, billing address, GSTIN (where applicable) and payment records.
- Anything you send us directly by email, such as to hello@thewefas.com.
Operational data entered into the Application
Once a Customer is onboarded, their own team enters and manages business data inside the Application — for example buyer, order, production, material, quality and finance records. This data belongs to the Customer. WEFAS accesses it only to operate, support and improve the Service for that Customer, and does not use one Customer’s operational data to benefit another Customer.
Information collected automatically
Our hosting and infrastructure providers may log standard technical information for security and reliability purposes, such as IP address, browser type and request timestamps. We do not currently use advertising or third-party tracking cookies on the Website.
3. How we use information
- To respond to demo requests and other enquiries.
- To provide, maintain and support the Application for onboarded Customers.
- To process billing, invoicing and subscription management.
- To send service-related communications, such as renewal or account notices.
- To maintain the security, integrity and tenant isolation of the Service.
- To improve the Website and Application over time.
4. AI-assisted features
The Application includes AI-assisted features, such as Ask WEFAS and predictive analytics, that use information already stored in a Customer’s own account to generate answers, forecasts or suggestions. These features are decision-support tools, not a replacement for professional judgement, and their outputs may be reviewed by our AI service provider strictly to deliver the requested response. We do not use Customer operational data to train shared or public AI models.
5. Who we share information with
We share information only with service providers who help us run the Service, under appropriate confidentiality and data-processing terms, including:
- Database, authentication and file-storage infrastructure.
- Website and application hosting.
- Transactional email delivery, such as demo-request notifications.
- AI-assisted features within the Application.
We do not sell personal information, and we do not share Customer operational data with any other Customer or third party for their own marketing purposes.
6. Data storage and security
Data is encrypted in transit over HTTPS. Each Customer’s operational data is isolated from every other Customer’s within the Application. Access to Customer data is governed by role-based permissions configured by the Customer’s own administrators. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
7. Data retention
We retain account and operational data for as long as an organization’s subscription is active, plus a reasonable period afterward for legal, accounting and support purposes. Demo-request and enquiry information is retained for as long as reasonably useful for following up, or until you ask us to delete it.
8. Your rights
Depending on your location, you may have rights to access, correct, export or request deletion of your personal information. If you are an individual user of a Customer’s account, please contact that Customer’s administrator first, since they control that account. For anything else, write to us at hello@thewefas.com and we will respond within a reasonable time.
9. Cookies
The Website does not currently use advertising or analytics cookies. The Application uses strictly necessary cookies or local storage to keep you signed in and remember basic preferences. If this changes, we will update this policy.
10. Children’s privacy
The Services are intended for business use by adults acting on behalf of an organization. We do not knowingly collect information from children.
11. Changes to this policy
We may update this policy from time to time. We will change the “Last updated” date above when we do. Continued use of the Services after an update means you accept the revised policy.
12. Contact us
WEFAS Technologies LLP
Email: hello@thewefas.com